How to use our ringtones on your iPhone.

Posted by Will Roberts on December 31, 2009
Posted in General Posts
Tags iPhone, ringtones
89 Comments

Some of our applications now feature ringtones. This is a quick guide on how to get the ringtones onto your device.

If you are having any issues then please do post for help here. We cannot help you if you post on iTunes as a review as we are unable to respond that way.

Unfortunately there is no way that we can create an app that will automatically install the ringtones to your phone as per the Apple SDK so this is the only legit way you can add ringtones to your iPhone from an app.

Step 1: Request your ringtone from the application
Step 2: Check your email for your file and save it to your desktop.
Step 3: Drag the file on your desktop to your ringtones folder within iTunes.

Step 4: Make sure ringtone syncing is set to on in iTunes and do a sync.

Your ringtone is now selectable within settings -> sounds -> ringtones on your iPhone.

89 comments

Tim Tyson said:
February 20, 2010

Is there anyway to get the ringtone on your phone without using your pc/mac?
admin said:
February 20, 2010

Unfortunately Apple do not allow that.
Curtis said:
February 21, 2010

How can you change the email address registered in the app if you entered it incorrectly or someone elses my mistake?
admin said:
February 21, 2010

Just out of curiosity! How did you enter somebody elses by mistake? It asks for the email twice!

We did it like this to avoid piracy as the ringtones and alarms can only be installed on the device the app was purchased on.

The license section within the app details this.
Curtis said:
February 21, 2010

It doesn’t say at the point your asked to enter “an” email address that it has to be yours! A warning that you can’t (it seems) change it after would have been nlce. I assumed I was being asked to enter the address I wanted that particular tone sent to, which happened to be that of a friend I was with at the time. The whole license thing hadn’t even occured to me. So can I change it or not? Thanks.
admin said:
February 21, 2010

I have emailed you details. Your Unique device serial number registers for every tone sent so our system will notice if multiple emails have been used breaking our license terms and will not allow further sending of ringtones or alarms from the app or future updates so it is to your own benefit that you follow our license terms in the future.
steve said:
February 23, 2010

trying to drag the file from desktop to ringtones file in my iphone is this correct as it won’t let me drop anything
admin said:
February 23, 2010

Hi Steve,

No, please drag into the ringtones section on the left menu or you can simply double click it. Once you hear it playing you can now sync your ringtones as your new ringtone will automatically add.
Matt said:
February 23, 2010

I only seem to have 1 custom ringtone available on my iphone. i can see the 3 i want in the right folder on itunes but only one appears on my phone, why is this?

thanks
admin said:
February 23, 2010

on iTunes please select ringtones on the left column. this opens the right panel to the ringtones folder. Are the ringtones in there?
Matt said:
February 23, 2010

yeah they are all there.
Matt said:
February 24, 2010

Sorted it out now. have to add the ringtones to the desktop, then normal libary, then to the Iphone, it doesnt like it if you try and do it straight from the desktop to the iphone
admin said:
February 24, 2010

Excellent news
admin said:
February 24, 2010

Fantastic, Glad you are sorted
Debaidy said:
March 1, 2010

Trying to purchase your additional ringtones, but it keeps saying “can’t connect to iTunes- use sandbox” can you advise please? Thanks
admin said:
March 1, 2010

Sounds like your not connected to the Internet. Please check your connection
Jp said:
March 2, 2010

Bought the ringtone pack..
Used the FemFresh and Lipstick ringtone..
Hid my own phone in my flatmate’s handbag..
Placed her handbag by the sofa..
Waited for her and her girlfriends to come back from shopping (she left her bag in the flat) and all sit in a group with wine and having their “girls night in”..
Rang my own phone and watched my flatmate pick up her bag and go BRIGHT RED!
Got slapped.. But SO WORTH IT!
Haven’t laughted so much in ages!!
Thanx. Jp
admin said:
March 2, 2010

haha, great job. She will never trust you again.
Debaidy said:
March 2, 2010

Connection good to Internet through wi-fi or 3g. Still states use sandbox …. Any other suggestions?
admin said:
March 2, 2010

The in-app purchase is done through Apple so if your data connection is active it should send you through like everybody else.

As this is an isolated case can you clarify a few things for me?

1. At which point do you get the error message?
2. Is your iPhone or iPod jailbroken?
3. Do you get the error for both the ringtones and the alarm calls?

Thanks
Will
admin said:
March 2, 2010

After some more searching online I can answer question 2 for you with a big fat yes!

Its because you are using a jailbroken iphone/ipod that has app_sync installed on it probably from cydia. The app_sync add-on is used to access hacked ipa’s so if you don’t plan on using hacked programs try uninstalling app_sync and it should work.

I must let it be known that i do not support the use of jailbroken devices as stealing applications (the main use of a jailbroken phone) can destroy small companies and is a general nuisance in the entire industry.

People try to hide behind the “Try before you buy” analogy but in general the user wont even go on to buy the app even if they do like it. This is proven daily by app sites allowing downloads of illegal applications that also have “lite” versions available on the AppStore.

Please note: I am not accusing you of the above! I am just stating that this is what MOST people jailbreak for!
Hayley said:
March 2, 2010

Hi i am not recieving the email with ringtones from the peter dickenson pocket announcer app i am getting the alam tones fine but not ringtones. Can someone help me please. Also i dont know on my i phone how to set the alarm tone as my alarm tone if that makes sence.
Debaidy said:
March 3, 2010

Sorry… Not sure what you mean by jailbroken? Is this an app?
To answer q’s
1. After accessing your connection and the going through iTunes, entering password and then clicking onward
2. Jailbroken? Don’t know what this is?
3. Yes both

and to confirm, as you may have accused me of stealing – if you check your records you will no doubt be able to check inhave purchased this app – £1.19 worth.
admin said:
March 3, 2010

No, I know you haven’t stolen anything. I am stating that you ARE running a jailbroken phone. The error you are getting is common for jailbroken devices. I have explained how you can fix the issue
Jen said:
March 3, 2010

I might be really stupid but I have no idea how to put the ringtone onto my desktop and drag it into iTunes only just got my iPhone so unsure what I’m doing please help :0)
admin said:
March 4, 2010

To get the ringtone from your desktop you need to save it to there from the email we send you upon every ringtone request
admin said:
March 5, 2010

Is this still an issue?
Greg said:
March 5, 2010

My phone will only let me have 1 of the ringtones? Is this just my phone or can you not have 2 of them at the same time?
admin said:
March 6, 2010

You can have as many as you like and set different ones for different people too. Just make sure the ringtones are set to sync in iTunes
markc said:
March 10, 2010

it really should be made clear about the email issue, i did the same… who ever reads the T& C.. i know we should.

Can i change it please?
Dave hays said:
March 11, 2010

The ringtones won’t email to my address, so I can’t use them! The web address I have entered is correct. Thank you …. Please help
admin said:
March 11, 2010

Please check your spam filter. We haven’t been having issues with btinternet emails so hopefully they should be there
Louise said:
March 12, 2010

I had to create a Ringtones folder, but yet ringtones and alarms I download from the app dont seem to appear in the folder on Itunes wont even sync into the folder
admin said:
March 13, 2010

Have you dragged the files over into the ringtones folder?
Bec said:
March 13, 2010

Probably me being daft but where is the ringtones folder on itunes? I dont seem to have one?
Simon said:
May 1, 2010

Hello, how can I use the soundboard tones on the iPhone ?
admin said:
May 3, 2010

Please follow the guide above to add them to your phone
Linsey said:
May 23, 2010

i have downloaded the app peter dickson annoucer thing downloaded the ringtone but no email was sent :s im really confused on how to do it please help x
admin said:
May 23, 2010

Is this issue sorted now?
Dieter said:
May 24, 2010

Hi, I’m more then likely being a bit special here, but I can’t find a ringtone folder on my desktop??? Where would this be???
Dieter said:
May 24, 2010

Feel like a bit of an idiot now – I’ve sorted it.
carley said:
June 10, 2010

hi ive got my ringtone, but having trouble draging it into the ringtones folder on itunes help!!
carley said:
June 10, 2010

helllo please help i cant find the ringtones folder down the left hand side helpp!!
Jake said:
August 14, 2010

I’m not sure if this is a stupid question, but how do you turn ringtone syncing on in iTunes?
Jake said:
August 15, 2010

I’m not sure if this is a stupid question, but how do you turn ringtone syncing on in iTunes?
Jake said:
August 16, 2010

How do you sync alarm tones from itunes to ipod touch?
Stephane blondeau said:
October 4, 2010

I followed the directions and I am at the stage it shows in the first picture diagram,I never had RINGTONES as an option in my left side panel I do now but that is as far as I can get please help me finish
admin said:
October 4, 2010

Select the ringtones folder and then drag the file into the right side window. When syncing your device be sure to set “sync ringtones” and your all set
Graham said:
October 18, 2010

I dont have a ringtone folder on my itunes. Help?
Kristin said:
October 18, 2010

The ringtones folder is not on the menu on the top left of iTunes. Is there any other way to do it? Thanks.
Kevin Barnes said:
October 19, 2010

Hello Admin
just trying to sort some ring / txt tones for my iphine and have followed instructions, they are appearing on my ‘ringtones’ folder on my pc and i am syncing but they dont appear on my phone when I look for them in the sounds / ringtone file, what am I doing wrong?
admin said:
October 25, 2010

Please follow our mini tutorial again just to double check as they should be there
admin said:
October 25, 2010

The folder should be there! What version iTunes are you running?
admin said:
October 25, 2010

Hi Graham, The folder should be there! What version iTunes are you running?
James said:
November 4, 2010

i do not have a ringtones folder as others have said on here. i am running version 4.1. which it tells me is the latest one. please help??
admin said:
November 4, 2010

Everybody has a ringtones folder in iTunes. It’s on the top left.
James said:
November 4, 2010

mine shows in the following order music, films, tv programmes, podcast, apps, radio….thats it.
james
admin said:
November 4, 2010

OK, Drag the ringtone anywhere in that area. Does that work?
James said:
November 4, 2010

no when i drag it over that area a cicle with a strike through it shows. the ringtone has saved on my desktop as getattachment.aspx
is this correct?
admin said:
November 4, 2010

No, this isn’t correct. It comes attached to your email as a ringtone file.
James said:
November 4, 2010

thank you i believe i have done it now. for some reason when i was saving it, it used a default save name that werent correct. i then right clicked and selected open this then did something different and voila it is now “warning me when the dragon (the girlfriend) is calling. thanks for the quick responses. j
Barry said:
November 4, 2010

I have had an alarm tone sent from the peter dickinson voiceover soundboard but cant set it as my alarm tone? Can you help with this please?
admin said:
November 4, 2010

You add the alarm tones the same way as you add the ringtones. save it to your desktop then drag it on over to the top left section. Then be sure to sync ringtones.
michae chambers said:
November 6, 2010

my itunes does not have a ringtones option
ollie said:
November 13, 2010

Is there a way of putting the ring tones onto a different mobile device, a sony ericsson for example???
admin said:
November 15, 2010

Sorry, but we only license the usage of these tones on your iPhone.
admin said:
November 15, 2010

It should be at the top left section!
Gunter said:
November 19, 2010

Admin, I had the same problem as some of the others with no ringtone label shown in iTunes but I found out why. Firstly, you don’t drag it into the iTunes folder, you have to drag it into iTunes itsself. Secondly, if you don’t already have any ringtones in iTunes, it won’t show the ringtone label in the left hand margin. So, 1. Copy the ringtones onto your desktop. 2. Open iTunes. 3. Click on the “music” tab so you have a list of your songs in the main window. 4. Drag your ringtones from the desktop onto the list of music in the right hand window, where your songs are. Now, the “ringtones” label will appear in the left hand margin. You can then plug in your phone and sync. I hope this helps! Gunter.
Steve said:
November 30, 2010

Can’t rate haven’t got the ringtone yet
Rachael said:
January 26, 2011

Hi, every time I try to sync the files to my iPad it says “unable to sync files” can you please help?
admin said:
February 4, 2011

Could you elaborate a little on the error message please?
Charlie said:
February 20, 2011

on my iphone every time i go onto the the yachemesh app for the borat ringtones and go onto the soundboard it says “No Volume Available” when i click on one?! any ideas?
admin said:
February 20, 2011

Yes your mute button is switched on.
Charlie said:
February 20, 2011

how do u turn it off?
admin said:
February 20, 2011

You have a switch on the side your phone. That’s mute!
Kelly said:
July 13, 2011

can i use these ringtones on other phones such as a blackberry?
aidan said:
August 26, 2011

How do I turn on ring tones so that it syncs? I have the ring tones folder with sveral ring tones in it but it will not sync.
Pete Kelly said:
October 18, 2011

Can you please tell me how to use one of your SMS tones? I can only seem to get “ringtones” to synch.

Thanks
ben said:
October 31, 2011

hi guys it wont let me drag it off my desk top onto my ringtone section? help

Kind Regards!
Mark said:
November 5, 2011

I recently purchased ToneVault and downloaded five ringtones to iTunes.

I made a mistake and moved them from my download folder directly to my iPhone 4S via iTunes. This auto-created a Ringtones folder in my phones folder display on iTunes.

Realizing my mistake, I copied the files again, this time to the iTunes library, turned on the sync ringtones feature, and synced them per your instructions.

The sync process appears to run correctly, but I cannot find any of the five available for selection on the phone itself.

Thanks in advance for any help.
Mark said:
November 5, 2011

I downloaded and installed two additional ringtones, per the instructions, and they work fine.

Any idea how to correct the problem with the initial five?
Mark said:
November 5, 2011

Never mind….

I was able to delete the original five from the library. I then re-synced the phone and only the two new files were left on the phone.

I then reinstalled the orginal five in the library on iTunes and re-synced again.

Everything now works fine.
Shelley said:
November 13, 2011

I have dragged the ringtones into my ringtones folder in I tunes and ticked sync ringtones but a message pops up saying that all music and videos will be erased and replaced with ringtones? I carried on and sure enough I have nordic left on my phone and none of the ringtones either??
Will Roberts said:
November 13, 2011

If you made sure that you synced your device using the computer you usually sync from there should be no issues like this.

Do you usually sync your device to the computer you did the above steps with?

You may have removed things off your phone after pressing continue which you may also have to resync!
Will Roberts said:
November 13, 2011

No, our tones are for use on iPhone or Android only!
Shelley said:
November 13, 2011

Yes i used the computer I always use, I am syncing again now and putting the music back on my phone. Still no sign of the ringtones though? They ate showing on my laptop in ringtones folder but in grey with a sync sign by them? Is it because I’m syncing wirelessly? Should I sync it with the USB instead?
Will Roberts said:
November 13, 2011

If you ensure “Sync Ringtones” is checked on iTunes and the ringtones section underneath has the items you want synced checked they should transfer over with a standard sync!
Liz said:
January 8, 2012

Hi. I’ve managed to download some sms tones on my itunes (and iphone) without any issue….aart from the fact that my sms tones are showing in my ringtones folder of my iphone so i can’t assign these tones to any sms alerts only calls. Help!
Will Roberts said:
January 9, 2012

Hi Liz, Could you please verify that you are running iOS 5?

How to use our ringtones on your iPhone.

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